Shipping policy

 

At Moiratek, every item is produced on demand to reduce waste and ensure a fresh, high-quality print every time.

This means your order is printed, packed, and shipped from the production partner closest to your location.

Processing Times

  • Production time: 1–3 business days

  • Each item is printed especially for you and begins production shortly after the order is placed.

During peak periods (Black Friday, December), production may extend by 1–2 days.


Estimated Delivery Times
Delivery estimates depend on your region and the nearest fulfilment location.

United States

3–7 business days after production

Europe

3–8 business days after production

United Kingdom

3–7 business days after production

Canada

5–12 business days after production

Australia & New Zealand

6–15 business days after production

Remote regions may take slightly longer.

Where We Ship From

To provide faster and more eco-friendly delivery, your order ships from the facility closest to your delivery address.

This may be within the EU, USA, UK, or other regional fulfilment centres.

This reduces:

  • Carbon footprint

  • Customs delays

  • Long-distance shipping times

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order.

Depending on your region, we may offer:

  • Flat-rate shipping

  • Free shipping thresholds

  • Combined shipping for multiple items

All shipping costs will be displayed before you complete your order.

Tracking Information

All orders include tracking.

A tracking link will be emailed once your package is dispatched.

Incorrect Addresses

Please check your shipping address carefully.

We cannot refund or replace orders that cannot be delivered due to incorrect or incomplete addresses.

Lost or Delayed Deliveries

If your package is significantly delayed or marked as lost:

  • After 21 days (EU/UK)

  • After 30 days (USA/Canada/Australia)

Contact us and we will investigate with the carrier and arrange a replacement if needed.

Questions?

If you need help with your order or shipping status, email:

support@moiratek.com

We’re always happy to help.